Authorized Vaptio Service Provider

Welcome

Please follow this procedure once you have attempted to service your item where it was initially purchased. If you have any questions or are unsure whether your item is covered under warranty, please contact Madvapes at (980) 268-3419.

Vaptio offers a quality guarantee period of 90 days from date of purchase (‘Warranty Period’). Atomizers, tanks, drip tips, pod and e-liquid are not covered under warranty. Some items may not be eligible for service due to misuse, damage, or other failures caused other than by manufacturer defects or premature failure.

Contact Info

(980) 268-3419
Madvapes
Attn: Vaptio Provider
130 Oak Park Dr. Suite A
Mooresville, NC 28115
vaptioservice@madvapes.com

IN WARRANTY RMA PROCEDURE:

Request Warranty

ATTENTION: Please do not send in any accessories, tanks, batteries or other items with your device. Madvapes will not be liable for missing items.

Check Out Our Partner Stores Here

You may also visit one of our participating locations for replacement.

Find a store near you

Frequently Asked Questions

Out of Warranty?

At this time we are not servicing any items that are out of warranty. Please ensure that your device is within warranty prior to shipping your item.

Turnaround Time

Turnaround time for evaluation and service is between 3-5 days from the day Madvapes receives your shipment. For out of stock items, please allow 3-4 weeks for processing.

Shipping Fees

You are responsible for the cost of shipping your item to Madvapes. If your item is covered under warranty, return shipping will be provided at no charge. If your item is not covered under warranty, you will be responsible for any costs associated with return shipping.

Are tanks/coils/pods covered by the Vaptio warranty?

Tanks, external batteries, and other consumable products are not covered by manufacturer defect. The warranty period covers the mod (device) itself for manufacturer defect.

What is considered manufacturer defects?

Manufacturer defect includes but is not limited to auto-firing, not holding a charge, screen malfunction, the mod not being able to read tanks/coils/pods, not turning on, or not firing at all and there are no external factors like water damage or damage from being dropped.

Disclaimer

Some items may not be eligible for service due to misuse, damage, or other failures caused other than by manufacturer defects or premature failure. Madvapes reserves the right to deny any warranty service. Please check the warranty prior to shipping. You are responsible for shipping costs to Madvapes, and you understand that you will forfeit your item if you do not wish to pay for return shipping once Madvapes has received your item, and it has been deemed that it is not covered under warranty. We do not accept international warranties. Please contact Vaptio for assistance if you are located outside of the US.